Elite Solutions

Contact Center Management

Providing Total Customer Satisfaction is our primary objective. Our well-trained and highly professional staffs are capable of giving your customers the solutions they need. We go great lengths to understand your products and services thoroughly and give our best efforts to reflect your business values you have worked so hard to build. Our unit functions as the voice of your organization and takes complete responsibility for your reputation as well as maintaining your brand identity.

Having a constant and effective after-sales support in place for your customers increases your reputation as a customer-centric organization. Elite Solutions offers a fully integrated Contact Center Management as an extension of our CRM Solutions or as an individual service. Our Customer Support has garnered wide recognition, spanning various sectors. With us, you can delight your customers through timely AMC calls and answer their queries without any delay.


Depending upon your specific requirements, you can choose from our 3 types of Contact Center Services

 

Inbound Call Centers 

For organizations who wish to answer queries and complaints, our toll-free inbound service provides relevant solutions on their behalf, to the satisfaction of your customers

 

Outbound Call Centers 

Making sales calls is now easy with our outbound service. We keep in touch with your customers, inform them of product upgrades and due payments, make periodic AMC calls, run seasonal campaigns and many more.

 

Single Unit Centers

Devised exclusively for start-ups and Small Scale Enterprises, in this type of service, we assign a dedicated staff who takes care of both inbound and outbound calls for your customers.